General Questions

Need help being reunited with your stuff? Look no further!

How does ubox work?

It’s so easy! Simply book an appointment with us through our website or mobile app (coming soon), our team would deliver durable plastic boxes at your designated residence and on the specified date. We’ll even wait up to 20 minutes for you to pack your stuff. If you need more time, we’ll come back at no charge!

If you do not need our plastic boxes, we’ll gladly pick up your own boxes or oversize items and keep them safe and secure in our facility.

At your own convenience, you can choose any of our time slots and schedule delivery through our website or mobile app (coming soon) to retrieve your stuffs.

Where are ubox's service areas?

Our services are covered and available to Hong Kong Island, Kowloon, New Territories & Tung Chung (No service for Islands District & Lantau Island at this stage). No any extra & hidden fees.

Do you work 24/7?

ubox works round-the-clock, except for statutory holidays. Our delivery team operates from 9am to 8pm, Monday to Saturday and 10am to 5pm on Sundays. However, our customer service team operates 9am to 6pm, Monday through Friday except for statutory holidays. You can reach out to us on Whatsapp through 6194 5500 or send us an e-mail through during our operating hours. We’ll get back to you as soon as possible.

Are my boxes securely stored? Where is your warehouse located?

No worries! To ensure that your belongings are adequately secured and protected, we’ve installed 24-hour surveillance and fire alarm systems into our warehouse facilities. But unfortunately owing to security reasons, we are not allowed to disclose our warehouse location.

Can I go to the warehouse to store/pick my stuffs?

Our warehouse facilities are self-owned and not open to the general public. For security reasons, ubox staff is only permitted to have access to our warehouse. Our online platforms provide easy-to-follow steps to schedule pick-up and delivery, so there’s no need to enter our storage facility.

How can I reach ubox customer support?

If you have any questions regarding our monthly storage plans, feel free to reach out to us on Whatsapp 6194 5500 or send an email to us through Our care team is customer-friendly and would answer any questions about our services.

I cannot access my account, what should I do?

We are sorry for any inconvenience caused. Feel free to reach out to us on Whatsapp 6194 5500 or send an email to us through Our team would work ceaselessly until your account is live again!

How do I update my profile on your website?

Very easy and simple! Simply login to your account and follow these steps:

  1. Sign in to your account.
  2. Click on “Manage Account” beneath your profile name
  3. Effect necessary actions and click on “Update”
Do you have a mobile app?

Our team is working diligently to develop ubox mobile apps for the betterment of your storage and moving experience. At the moment, you can make use of our website.