Billing & Pricing

Need help being reunited with your stuff? Look no further!

How do I paying ubox?

You will receive an e-invoice on the day of your check-in. Please follow the instructions on the e-invoice for payment methods by bank transfer (ATM), cheque, cash, PayPal, or credit card (stripe.com).

When do I start paying ubox?

Your monthly billing cycle will begin on the day delivered to warehouse, or 2 weeks/14 days after we have delivered empty boxes to you (whichever is earlier).

What if I use ubox less than a month?

Sorry that we only accept orders with a minimum of 4 months storage period & minimum service fee of HK$1,000.

Do ubox prorate refunds?

I’m sorry that all pre-paid service fee will not be return if early terminated the service

I'm frequency to retrieve boxes, how much should I spend?

Very simple! You can move your items for a flat fee of HK$35 per trip, plus HK$35 per box/item. Please note there is a minimum charge of $140 (equivalent to 3 boxes). To retrieve your boxes, please inform us 24 hours in advance via our online system.

Upon received empty boxes, how long can I consider an appointment to pick-up?

You have two weeks to arrange an appointment to your pick-up. After two weeks, we will automatically imposed the lowest monthly fee per box.

There is no lift in the building, can ubox carry the box upstairs?

If the building has a lift, we are gladly to deliver the box to your door! If you need ubox upstairs delivery, each floor and each box/item charges of HK$10.